Delivery and Returns

DELIVERY

Delivery charges are additional to the final cost of the products purchased. Such charges will be dependent on the type of delivery service required, delivery address and the weight of the order.

We aim to despatch UK orders to you within the time period specified by the delivery option you select, from placement of order(s). Please allow an additional 7 working days for international orders.

All orders are normally sent via one of the following services, Royal Mail/myHermes/ParcelForce/DPD. Please note that all orders received over the weekend, public holidays and after 4pm on a weekday will aim to be dispatched in 2 working day. All orders require a signature on receipt.

Should you require a refund, please note return delivery will have to be paid by the customer to send the goods and previous original delivery charges will not be refunded.

Please note: There is a slight chance that your order could have a delayed delivery due to the current COVID-19 pandemic.

 

RETURNS

If you are unhappy with your online purchase for any reason, we will accept items not worn, unused or undamaged for a refund if received within 7 days of delivery. Items must be returned to us in their original condition.

Please Note:
  •  Notify us within 48hrs of receiving your purchase if wanting to return.
  •  Return in original condition, with tags etc attached.      
  • Return by signed for/tracked 24/48/special delivery
  • Please return any items in its original condition, together with tags and packaging. J.SOnline.com does not cover the cost of your return.
  •  Refunds will be processed on receipt of your return.
  •  It may take up to 5 days for the funds to appear in  your account.  
  • All Sale Items Are Non-Refundable.
  • A refund or exchange will not be made on any items which appear used or worn.
  • A refund or exchange will not be made on any items which appear to have been damaged deliberately.
  • Return delivery costs will be at the cost of the buyer and will not be refunded.

Before returning any item please contact us on j.sonline1699@gmail.com with order number, reason for return so that you can be given the address to send the return to.